Refund Policy
Last updated:
AeroCite is operated by Centauri Pvt Ltd. Purchases are processed by Dodo Payments, our merchant of record, which issues refunds to your original payment method.
You are not charged when an answer fails
A credit is used only when an answer passes our check and is delivered to you. No credit is used when:
- no matching regulation is found ("not covered" answers are free);
- an answer cannot be checked and is not published;
- a request fails, times out or you cancel it.
Refunds for credit packs
- Unused packs: you can request a full refund within 14 days of purchase if you have not used any credits from that pack.
- Used packs: once any credit from a pack has been used, that pack is not refundable.
- Billing problems: duplicate charges, charges you did not authorise, or credits you paid for but did not receive are refunded in full.
- Answers you believe are wrong: tell us which answer and why. If an answer misstates the cited clause, we will return the credit and review the answer. Because answers summarise regulations that may change, a later amendment to a regulation does not by itself make an earlier answer refundable.
Credits bought with a promotion or granted free have no cash value and are not refundable.
How to request a refund
Email support@aerocite.app from your account email with the purchase reference shown on your receipt. We reply within 5 business days. Approved refunds are issued through Dodo Payments; the time for the money to reach you depends on your bank or card issuer.
If you open a chargeback with your bank instead, the related credits are suspended while it is reviewed.
Your rights under consumer law where you live are not affected by this policy.