Refund Policy
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For AI connector subscription cancellations and refunds, see the AI connector subscription terms (https://aerocite.app/terms/connector-subscription). The credit-pack rules below apply to website answer credits.
AeroCite is operated by Centauri Pvt Ltd. Purchases are processed by Dodo Payments, our merchant of record, which issues refunds to your original payment method.
You are not charged when an answer fails
One credit is used when a checked answer is completed and saved to your History, including an answer that covers only part of your question. No credit is used if nothing relevant is found, or if the answer fails the check, the request fails or you cancel it before the answer is saved.
Refunds for credit packs
Before checkout, you must ask for immediate delivery of your credits and acknowledge that using a credit ends your right to cancel that purchase, subject to your mandatory consumer rights. We record this acknowledgement with your purchase.
- Unused packs: you can request a full refund within 14 days of purchase if you have not used any credits from that pack.
- Used packs: once any credit from a pack has been used, that pack is not refundable.
- Billing problems: duplicate charges, charges you did not authorise, or credits you paid for but did not receive are refunded in full.
- Answers you believe are wrong: tell us which answer and why. If an answer misstates the cited clause, we will return the credit and review the answer. Because answers summarise regulations that may change, a later amendment to a regulation does not by itself make an earlier answer refundable.
Free credits and promotional bonus credits have no cash value and are not refundable on their own. Paid credits in a pack that came with a bonus are refundable under the rules above, and the bonus credits are withdrawn when that purchase is refunded. For refunds, paid credits count as used before bonus credits.
If we close your account for a reason other than breach, permanently remove a country you bought credits for, or stop offering AeroCite, we refund your unused paid credits at the price you paid for them.
How to request a refund
Email support@aerocite.app from your account email with the purchase reference shown on your receipt. We reply within 5 business days. Approved refunds are issued through Dodo Payments; the time for the money to reach you depends on your bank or card issuer.
If you open a chargeback with your bank instead, the related credits are suspended while it is reviewed.
Your rights under consumer law where you live are not affected by this policy.